1. Be Honest at the Start

“Be honest and upfront from the get-go. Being honest from the very beginning about how you can help and explaining how your process works is the key to managing client expectations. Many misunderstandings can be avoided if the client knows how each step of the process works before moving forward, along with the confines of the project. Remember, it’s always better to underpromise and overdeliver.” ~ Blair Thomas, eMerchantBroker

2. Clearly Define Your Process

“We provide software development services and we like to clearly define our process at the onset of any business relationship. Defining our process helps us set clear expectations and hold each party accountable. When we or the clients deviate from the process, we can easily identify the issue and correct the discourse.” ~ Piyush Jain, SIMpalm

3. Set Iterative Milestones

“Being transparent and setting iterative milestones will help build the relationship gradually and will also set realistic expectations. Constant communication throughout the process is key to relationship- and trust-building.” ~ Jordan Edelson, Appetizer Mobile LLC

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